Frequently Asked Questions

Got questions? We've got answers! Browse our FAQs to find detailed information about our products, shipping, payments, and more.

What is THC Vape House?
THC Vape House is an online store specializing in high-quality THC vapes, disposables, cartridges, and accessories. We provide premium products for vaping enthusiasts who seek convenience, potency, and purity.
The legality of THC vape products varies by location. It is the buyer’s responsibility to ensure compliance with local laws before purchasing. We do not ship to locations where THC products are prohibited.
Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and receive exclusive offers.

How do I place an order?

Placing an order is simple:

  • Browse our products and add your desired items to the cart.
  • Proceed to checkout and enter your shipping details.
  • Complete your payment using the available payment options.
  • You’ll receive an order confirmation via email.
What payment methods do you accept?

We accept secure payments via credit/debit cards, cryptocurrency, and other digital payment methods. Contact our support team for details on accepted payment options.

How long does shipping take?

Shipping times depend on your location and the chosen shipping method. On average:

  • Standard shipping: 5-7 business days
  • Express shipping: 2-3 business days
    We provide tracking information once your order is shipped.
Do you offer discreet packaging?

Yes, all orders are shipped in plain, unmarked packaging to ensure privacy and discretion.

What is your return and refund policy?

We accept returns for unused, unopened products within 7 days of delivery. Please refer to our Returns & Refund Policy page for detailed information on how to process a return.

My order arrived damaged or incorrect. What should I do?

If you receive a damaged or incorrect item, contact our customer support within 48 hours of delivery with a photo of the issue. We will arrange a replacement or refund based on the situation.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment in real time.

Do you offer bulk or wholesale purchases?

Yes, we offer special pricing for bulk and wholesale orders. Contact us directly for more details.

 

Can I use THC vape products if I am a beginner?

Yes, but we recommend starting with a lower dosage and gradually increasing as needed. Always follow product instructions and consult with a professional if you have any concerns.

Do THC vapes expire?

Yes, THC vape products have a shelf life of 6-12 months when stored properly. Expired products may lose potency and flavor.

How can I contact customer support?

You can reach our support team via email or through our contact page. We aim to respond to all inquiries within 24 hours.