Returns & Refunds Policy
We aim to provide a seamless shopping experience, and if you are not satisfied with your purchase, our return and refund policy ensures a hassle-free resolution
Overview
Eligibility for Returns
To qualify for a return, the following conditions must be met:
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The item must be unused, unopened, and in its original packaging.
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Returns must be requested within 7 days of the delivery date.
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Items damaged due to misuse, mishandling, or improper storage are not eligible for return.
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Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
Certain items cannot be returned, including:
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Used or opened products.
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Items marked as final sale or non-returnable.
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Perishable or consumable goods such as vape cartridges, e-liquids, and disposable vapes.
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Gift cards and promotional items.
Return Process
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Submit a Return Request – Contact our support team via email or through our website with your order details.
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Approval & Instructions – If your return is approved, you will receive instructions on how to return the item.
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Ship the Item – Return the item in secure packaging to avoid damage during transit. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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Inspection & Refund – Once we receive the returned item, it will be inspected. Approved returns will be refunded within 5-7 business days to the original payment method.
Refund Policy
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Full Refunds: If the item is defective or incorrect, a full refund including shipping costs will be issued.
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Partial Refunds: If the item is returned due to buyer’s remorse or accidental order, a restocking fee may apply.
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No Refunds: If the returned item is used, damaged, or does not meet the return conditions, no refund will be issued.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 48 hours of receiving your order.
Late or Missing Refunds
If you haven’t received your refund after the processing time, please check with your bank or payment provider. If further assistance is needed, contact our support team.
Contact Us
For any questions or concerns regarding returns and refunds, please reach out to our support team via email or through our website.